Terms & Conditions

1. General provisions

These Terms & Conditions set out the way an accommodation rental agreement is concluded, the rules for billing, payment refunds, payment card data processing, and reservation cancellation, within the scope of the electronic service provided by the Service Provider. These Terms & Conditions constitute terms and conditions within the meaning of Article 8(1)(1) of the Polish Act of 18 July 2002 on the Provision of Electronic Services.

2. Definitions

Service Provider – Beata Gawinek, La Riva Beata Gawinek, VAT ID (NIP) 586-133-53-02, ul. Mikołaja Kopernika 57, 81-411 Gdynia, Poland. Offer – the accommodation offered by the Service Provider for the purpose of concluding an accommodation rental agreement via the Website. Guest – a natural person with full legal capacity, a legal entity, or an organizational unit referred to in Article 33¹ of the Polish Civil Code, entering into an accommodation rental agreement with the Service Provider. Accommodation rental agreement – a legal act concluded via the Website at the moment a reservation is confirmed, governing the mutual rights and obligations of the Service Provider and the Guest. These Terms & Conditions form an integral part of the concluded agreement. The provisions of the Polish Act of 21 June 2001 on the Protection of Tenants' Rights and the Municipal Housing Stock do not apply to the agreement. Website – the online presentation of the Service Provider's Offer, enabling the conclusion of an accommodation rental agreement online. Electronic Booking Form – the form available on the Website that enables the conclusion of an accommodation rental agreement. Total Service Price – the total price of the service shown when making a reservation, including all amounts due under the concluded accommodation rental agreement arising from taxes and other public levies. Payment Operator – IdoPayments Sp. z o.o., with its registered office in Szczecin at al. Piastów 30, 71-064 Szczecin, a third party independent of the Service Provider, providing authorization and settlement services for online payment card transactions made via the Website, holding a certificate of compliance with the PCI DSS standard. Payment Terminal Operator (eService) – Centrum Elektronicznych Usług Płatniczych „eService” Sp. z o.o., with its registered office in Warsaw at ul. Jana Olbrachta 94, 01-102 Warsaw, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000490970, VAT ID (NIP) 118-147-76-10, REGON 016107240, BDO 000603495, share capital PLN 56,000,000 – a third party independent of the Service Provider, handling payments and pre-authorizations (including the pre-authorization of the security deposit) made directly at the property using a certified payment terminal, holding a certificate of compliance with the PCI DSS standard. Privacy and Cookies Policy of the Website – a document setting out the detailed rules for processing personal data and using cookies, constituting Annex 1 to these Terms & Conditions.

3. Type and scope of services

Types and scope of services provided electronically: • concluding accommodation rental agreements; • sending e-mail messages in which the Service Provider confirms that a reservation has been created, together with its terms and the payment deadline; • the rules for registering and using an Account on the Website. Using the Website requires the Guest's IT system to meet the following minimum technical requirements: • an up-to-date version of a web browser (e.g. Firefox, Chrome, Edge), • any application for viewing PDF files, • an active, correctly configured e-mail account.

4. How the agreement is concluded

The subject of the agreement is the rental of the accommodation offered by the Service Provider via the Website. The agreement is concluded through the Electronic Booking Form in the following successive steps: the Guest specifies the start and end date of the stay, selects the accommodation, and declares the number of guests. Once the Guest has provided all the necessary data, a reservation summary is displayed. To place a reservation, it is necessary to: provide the personal data marked as mandatory in the Electronic Booking Form, accept the Terms & Conditions, and submit the reservation by clicking the "Place order" button. The accommodation rental agreement is deemed concluded at the moment the Service Provider accepts the Electronic Booking Form, which is confirmed by a message confirming acceptance of the reservation and its reference number. After the agreement is concluded, the Guest receives an e-mail confirming the agreement and specifying all its material terms, in particular the Total Service Price, the payment deadline and method, and the terms of check-in and cancellation. If a deposit is required, the deadline for paying it is indicated, together with information on the consequences of failing to pay on time. Failure to pay the deposit by the deadline indicated in the e-mail results in the reservation being cancelled and the Service Provider withdrawing from the concluded agreement without setting an additional deadline for performance. The number of persons staying at the rented accommodation may not exceed the number declared and confirmed in the reservation. The rules concerning the stay of an additional, undeclared person are set out in the "Stay at the property" section of the House Rules. It is not permitted to sublet the accommodation that is the subject of the Offer, or to transfer or make it available to third parties.

5. Guest Account

The Website allows the Guest to create an individual Account, which in particular enables viewing the reservation history and speeds up the process of making further reservations. Creating an Account is voluntary and is not required to make a reservation via the Website. To create an Account, the Guest must provide an e-mail address and set a password, and then accept the Terms & Conditions. The Guest is required to keep the data enabling access to the Account (login, password) confidential and not to use other Guests' Accounts. The Guest may cancel their Account at any time by notifying the Service Provider of this intention (e.g. by e-mail) or, where the Website provides such a function, by doing so independently. Deleting the Account does not affect the validity or terms of accommodation rental agreements already concluded. The Service Provider may refuse to create an Account or may block/delete an existing Account if the Guest violates the Terms & Conditions or the law, after first calling on the Guest to cease the violation, where this is possible.

6. Payments and payment card data security

Online payments made via the Website are handled by the Payment Operator — an entity separate from the Service Provider, holding a certificate of compliance with the PCI DSS security standard — IdoPayments Sp. z o.o., with its registered office in Szczecin at al. Piastów 30, 71-064 Szczecin. Payments made directly at the property (e.g. at check-in, including the pre-authorization of the security deposit) are handled by the Payment Terminal Operator (eService) via a certified payment terminal compliant with the same standard. The Service Provider does not store Guests' full payment card numbers in any of its own systems (booking panel, e-mail, paper records). Card details provided by the Guest to make a payment or to secure a reservation (card guarantee) are transmitted directly to the Payment Operator and processed solely by that entity. The Service Provider only has access to the masked card number (last 4 digits) and the transaction status (e.g. authorization, payment completed, authorization declined) — to the extent necessary to handle the reservation and settle the stay. Data on the payment transaction itself (date, amount, transaction ID, masked card number) is stored for as long as necessary to perform the agreement, and thereafter for the period required by tax and accounting law — generally 5 years, counted from the end of the calendar year in which the tax obligation related to the transaction arose. After this period, the data is deleted or anonymized, unless another legal obligation requires otherwise. Sensitive card authentication data (CVV/CVC code, magnetic stripe/chip data) is never stored by the Service Provider after the transaction has been authorized — in accordance with the PCI DSS standard. The detailed rules for processing personal data, including transaction data, are set out in the Website's Privacy and Cookies Policy (Annex 1 to these Terms & Conditions).

7. Security deposit

The Service Provider reserves the right to collect a security deposit from the Guest at check-in to cover any damage or missing items in the room's furnishings, additional fees (e.g. the stay of an additional, undeclared person, extra cleaning, breach of the no-smoking policy), or other claims arising from the Guest's improper performance of the agreement. The security deposit amounts to PLN 300 for the entire stay, regardless of the number of nights. The deposit is collected as a pre-authorization on the Guest's payment card via a payment terminal operated by eService (the Payment Terminal Operator): • at check-in at reception – using the payment terminal operated by a member of staff, or • at check-in via the self check-in kiosk – automatically, as part of the self check-in process. In exceptional circumstances (e.g. the Guest does not have a payment card, or has insufficient funds for a pre-authorization), reception may, at its discretion, accept the deposit in cash or waive it. A pre-authorization is a temporary hold placed on the specified amount on the Guest's card account – the funds are not charged, only held as security. If there are no concerns regarding the condition of the room or its furnishings, and no other outstanding amounts due, the hold is released by the Service Provider promptly after check-out, no later than within 3 business days. The actual time it takes for the funds to be released in the Guest's account depends on the card-issuing bank and may range from a few to several business days — this is beyond the Service Provider's control. If damage, missing items, or additional outstanding amounts are identified, the Service Provider is entitled to deduct the relevant amount from the deposit (by completing the pre-authorization for the amount of the claim), and the Guest will be informed of the reason for and amount of the deduction. If the value of the damage exceeds the amount of the deposit, the Service Provider is entitled to claim payment of the difference on general terms. The deposit does not form part of the Total Service Price. Where there are no grounds for withholding it, it is released in full.

8. Cancellation and changes to a reservation

Failure to complete the actions described in the reservation confirmation message within the required deadline results in the automatic cancellation of the reservation and the Service Provider's withdrawal from the concluded agreement without setting an additional deadline for performance. A reservation can be cancelled or changed via the link included in the e-mail or by contacting Reception. Using the link in the e-mail enables automatic, immediate cancellation of the reservation on the terms accepted during the ordering process in the Electronic Booking Form. The Service Provider offers pricing plans on the Website that differ in their cancellation terms: • Standard Plan – the reservation may be cancelled with the right to a refund of amounts paid (on the terms set out in the "Refunds" section) no later than 3 days before the planned arrival date. Cancelling less than 3 days before arrival does not entitle the Guest to a refund of amounts paid. • Non-refundable Plan – the amount paid is non-refundable if the Guest cancels the reservation, regardless of when the cancellation is made. This limitation does not exclude the Guest's rights arising from a complaint, as referred to in the "Complaints" and "Refunds" sections. The pricing plan applicable to a given reservation and its cancellation terms are indicated for each Offer on the Website and in the reservation confirmation message.

9. Refunds

If a complaint is upheld, or if a reservation is cancelled in good time in accordance with the terms of the selected pricing plan entitling the Guest to a refund of amounts paid, the Service Provider will refund the payment using the same payment method used by the Guest, unless the Guest expressly agrees to a different refund method that does not involve any additional cost for them. The right to a refund arising from an upheld complaint is independent of the pricing plan chosen by the Guest (Standard/Non-refundable) and of when the cancellation was notified. The refund restrictions arising from the Non-refundable Plan apply only to voluntary cancellation by the Guest and do not cover situations where the service provided was not in conformity with the agreement. The refund is made without undue delay, no later than within 14 calendar days, counted from the day on which: • the Guest was informed that the complaint was upheld, or • the cancellation entitling the Guest to a refund became effective – i.e. from the day the Service Provider received the cancellation statement, or from the day of automatic cancellation via the link referred to in the "Cancellation and changes to a reservation" section. For payments made by payment card, the refund is made to the same card via the Payment Operator that handled the transaction. The time it takes for the funds to appear in the Guest's account depends on the card-issuing bank and may range from a few to several business days from the moment the Service Provider initiates the refund — this additional time is not within the Service Provider's control. For payments made by bank transfer, the refund is made to the bank account from which the payment was made, unless the Guest indicates a different account in their statement. The Service Provider does not charge the Guest any additional fees in connection with a refund, except for any costs beyond the Service Provider's control (e.g. exchange rate differences or bank fees for payments in a currency other than PLN). The provisions of this section should not be interpreted as granting the Guest the right to withdraw from the agreement referred to in Article 27 of the Polish Consumer Rights Act — under Article 38(12) of that Act, this right does not apply to agreements for the provision of accommodation services other than for residential purposes. The rules for cancelling reservations and refunds are governed solely by these Terms & Conditions and the terms of the specific Offer.

10. Complaints

If the Guest finds that a service was provided in a manner inconsistent with the agreement, the Guest should submit a complaint in writing or by e-mail within 14 days of the end of the stay. The complaint should include: the Guest's first and last name, the e-mail address provided at the time of booking, the reservation number, and a description of the issue. The Service Provider handles the complaint within 14 days of receiving it and informs the Guest of the outcome in the same form (in writing or electronically). The rules and deadlines for refunds where a complaint is upheld are set out in the "Refunds" section. If the information provided in the complaint needs to be supplemented, the Service Provider will request that it be supplemented within the deadline set for handling the complaint. The deadline for handling the complaint runs for the Service Provider from the moment the supplemented complaint is received. If a complaint is rejected, the Service Provider is required to provide a detailed justification of the reasons for the rejection in writing or electronically.

11. Changes to the Terms & Conditions

The Service Provider reserves the right to amend these Terms & Conditions for valid reasons, in particular: changes in the law, changes in how services are provided, changes in the scope of the Service Provider's business, or technical changes to how the Website operates. Amended Terms & Conditions take effect on the date they are published on the Website, no earlier than 7 days after notice of the change is given. For Guests with an Account, notice is also given by e-mail. A change to the Terms & Conditions does not affect accommodation rental agreements concluded before the change takes effect — such agreements remain subject to the version of the Terms & Conditions in force on the date the agreement was concluded. If a Guest with an Account does not accept the amended Terms & Conditions, they may cancel their Account in the manner described in the "Guest Account" section.

12. Final provisions

The person making an online reservation is responsible for the accuracy of the data provided in the Electronic Booking Form. The Service Provider is not liable for an incorrect choice of dates or incorrectly entered data in the form. If an inaccuracy is found that cannot be corrected by editing the reservation, please contact Reception promptly. Contact details are available on the "Contact" page, at the top of the booking calendar, and in e-mails. These Terms & Conditions are available free of charge, at any time, in a form that allows them to be downloaded, saved, and printed: • as part of the Electronic Booking Form on the Website, before the accommodation rental agreement is concluded, and • on the villagdynia.pl website, in a clearly visible place (the page footer and a dedicated "Terms & Conditions" page), in accordance with Article 8(1)(1) of the Polish Act of 18 July 2002 on the Provision of Electronic Services. The agreement is governed by Polish law. The Guest acknowledges having been informed of Article 38(12) of the Polish Act of 30 May 2014 on Consumer Rights, under which, for agreements for the provision of accommodation services other than for residential purposes, the consumer does not have the right of withdrawal from a distance contract provided for in Article 27 of that Act.

Check-in and check-out

• Check-in is available from 3:00 PM, and check-out is until 11:00 AM. Subject to availability, we are happy to accommodate requests for an earlier check-in or later check-out – please contact us on the day of arrival to confirm availability. • Guests are required to present a valid ID upon check-in. • Only a person of legal age with full legal capacity may check in independently at the property (i.e. as the person making the reservation and signing the registration card). Minors may stay at the property only under the supervision of a parent or legal guardian, who completes the check-in and bears full responsibility for the minor's stay, including for any damage caused by the minor.

Stay at the property

Guests are required to keep their room and the equipment provided in an unchanged condition, and any faults or damage should be reported to reception immediately. Guests are financially liable for any damage or destruction of furnishings and technical equipment caused by themselves or their visitors. Quiet hours apply on the property between 10:00 PM and 7:00 AM. Smoking is strictly prohibited throughout the property, except in designated areas. The number of persons staying in the room may not exceed the number declared and confirmed in the reservation. Additional fees and contractual penalties: • Breach of the no-smoking policy in the room or in any other non-designated area – a fee of PLN 1,000 to cover the cost of additional cleaning and refreshing of the room. • The stay of an additional, previously undeclared person in the room without reception's consent – a fee of PLN 150 per night. The above fees may be deducted by the Service Provider from the security deposit referred to in the "Security deposit" section of the Terms & Conditions, or — if there is no deposit or it is insufficient — pursued from the Guest on general terms. Where an undeclared person stays without the property's consent, the Service Provider is additionally entitled to refuse further accommodation of that person. The Service Provider may refuse to check in a Guest or may terminate the accommodation rental agreement with immediate effect, without any obligation to refund amounts paid, where the Guest: • is visibly under the influence of alcohol or intoxicants in a manner that endangers safety or order at the property, • behaves in an aggressive, vulgar, or otherwise manner that grossly violates the rules of social conduct or disturbs the peace of other guests, • grossly violates the provisions of these Terms & Conditions despite a prior warning from the property's staff, • deliberately damages the property's assets. In the above cases, the Guest is required to leave the property immediately, and amounts paid for the unused portion of the stay are non-refundable.

Pets

We accept stays with small dogs (up to 5 kg) for an additional fee of PLN 80 per night, subject to prior arrangement with reception. The dog must be under the constant supervision of its owner — leaving the animal alone in the room is not permitted. We only accept dogs not listed in the register of aggressive breeds, and the owner should hold an up-to-date pet health record.

Parking and Wi-Fi

We offer guests free, monitored parking, subject to availability. Free Wi-Fi is available throughout the property.

CCTV monitoring

The property's common areas (reception, corridors, entrances and exits, the outdoor grounds, and the parking area) are covered by CCTV monitoring. Monitoring does not cover the interiors of guest rooms, bathrooms, or other areas of a private nature. The controller of the personal data in the form of the image recorded by the monitoring system is Beata Gawinek, La Riva Beata Gawinek, VAT ID (NIP) 586-133-53-02, ul. Mikołaja Kopernika 57, 81-411 Gdynia, Poland. The data is processed to ensure the safety of people and property on the premises, on the basis of the Controller's legitimate interest (Article 6(1)(f) GDPR). Recordings are stored for 30 days from the date of recording and are then automatically deleted, unless retained as evidence in connection with a specific incident. A person recorded by the monitoring system has the right to access their data, have it deleted, and object, on the terms set out in the Privacy and Cookies Policy of the Website.

Liability

The property is not liable for items left by guests in rooms or on the premises. Guests are personally responsible for valuables and documents.

Contact and complaints

Any questions or complaints regarding the quality of services should be reported to recepcja@villagdynia.pl or by phone at +48 517 449 195, so that the matter can be resolved as quickly as possible.